Welcome to Shadeandcord (www.shadeandcord.com). These Terms of Service (“Terms”) govern your use of our website and the purchase of home lighting accessories from Shadeandcord (“we”, “us”, or “our”).

By accessing our website or purchasing products from us, you agree to be bound by these Terms. Please read them carefully before placing an order.

1.General Information

Website Domain: www.shadeandcord.com

Brand Name: Shadeandcord

Company Location: Canada

Address: 2901 Kennedy Rd Unit A, Scarborough, ON M1V 1S8, Canada

Phone: +1 4163218828

Email: control@shadeandcord.com

2.Eligibility and Scope

Our products and website services are directed to customers located in Europe. By placing an order, you confirm that you are legally capable of entering into binding contracts under applicable Canadian and European laws.

3..Orders and Product Availability

All orders placed through www.shadeandcord.com are subject to acceptance and availability. We reserve the right to decline or cancel any order prior to dispatch for operational or legal reasons. Product descriptions and visual representations on our website are provided to describe items accurately without misrepresentation.

4.Shipping, Handling, and Delivery

4.1 Processing and Transit Times

Order Processing: Orders are processed and prepared for dispatch within 1 to 3 business days.

Estimated Shipping Time: Standard transit times to European destinations are estimated at 5 to 9 business days from the date of dispatch.

Logistics Partners: We partner with established international carriers, including Priority services via DHL, FedEx, and UPS, dispatched from our location in Canada.

4.2 Automated Order Tracking
Upon dispatch, an automated notification containing tracking details will be sent to the email address provided during checkout. Supplemental automated status updates may be dispatched as your shipment passes key milestones (such as transit updates or arrival at local distribution hubs).

4.3 Delayed Shipments and Carrier Investigations
If your shipment exceeds the standard delivery timeframe, please contact customer support at control@shadeandcord.com. We will initiate a formal investigation with the carrier. Depending on the outcome of the inquiry, we will arrange a replacement shipment or issue a full refund for the affected order.

5.Risk of Loss and Passing of Title

In accordance with applicable European consumer protection standards (including the EU Consumer Rights Directive), the risk of loss or damage to goods passes to the consumer only when the consumer, or a designated third party (other than the carrier), acquires physical possession of the products. Risk does not transfer upon delivery to the carrier.

6..Statutory Right of Withdrawal (14-Day Cancellation)

6.1 14-Day Right of Withdrawal
European consumers have the statutory right to cancel and return their order within 14 calendar days from the date on which physical possession of the goods is received, without providing a reason.

6.2 Notice of Cancellation
To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement via email to control@shadeandcord.com within the 14-day period.

7.Damaged, Defective, or Faulty Goods

7.1 Reporting Damaged Items
If you receive an item that is damaged, defective, or incorrect, please notify our customer support team at control@shadeandcord.com.

7.2 Streamlined Claim Process
To facilitate prompt resolution, you are not required to return damaged or defective items physically. Providing photographic evidence of the issue via email will suffice. Upon verification of the submitted documentation, we will issue a full refund or send a replacement item at no additional cost.

8.Intellectual Property

All proprietary website content, including text, custom graphics, original imagery, and original media assets published on www.shadeandcord.com, is owned by or licensed to Shadeandcord and is protected under relevant copyright and intellectual property laws in Canada, Europe, and internationally. Unauthorized reproduction or commercial use of site material without express written consent is strictly prohibited.

9.Payment Processing and Security

Payments on www.shadeandcord.com are collected using encrypted processing protocols designed to safeguard personal transactional data. Prices are displayed in the stated currency at checkout. Customers are responsible for ensuring that payment information provided is accurate and authorized.

10.Limitation of Liability

Nothing in these Terms excludes or limits our liability for fraud, gross negligence, personal injury, or any statutory rights granted to consumers under applicable Canadian or European laws that cannot be excluded by agreement. Subject to statutory requirements, our total liability for any claim arising out of or in connection with the purchase of products shall be limited to the total purchase price paid for the product in question.

11.Data Protection and Privacy

We collect and process personal details strictly in accordance with applicable data privacy laws, including European data protection standards (GDPR). Information collected during checkout is utilized strictly for order fulfillment, delivery notifications, customer service, and regulatory compliance.

12.Governing Law and Dispute Resolution

These Terms and any transactions conducted through www.shadeandcord.com are governed by and construed in accordance with the laws of Canada, without prejudice to any mandatory protection provided to consumers under the applicable regulations of their European country of residence. In the event of a dispute, customers are encouraged to contact control@shadeandcord.com to reach an amicable resolution.