1. Orders & Payment

Which payment methods do you accept?

We accept major payment cards, including Visa, Mastercard, and American Express. Additionally, we support contactless and digital wallet options such as Apple Pay, Google Pay, and other select electronic wallets available at checkout.

How is my payment processed?

All transactions are processed securely at the time of order placement. Charges will appear on your account statement under the name www.shadeandcord.com.

Can I amend or cancel my order after placement?

Order processing begins shortly after confirmation. If you need to request changes or a cancellation, please contact our support team immediately at control@shadeandcord.com. Once an order has entered the fulfillment stage, standard return protocols will apply.

2. Shipping & Delivery

Where do you ship from and what locations do you serve?

All orders are dispatched from our fulfillment facility in Canada and shipped directly to European destinations.

Which delivery partners do you use?

We collaborate with international carriers including DHL, FedEx, and UPS (utilising services such as Priority shipping) to ensure dependable transit.

What are your order handling and transit timeframes?

Order Processing Time: 1 to 3 business days.

Estimated Shipping Time: 5 to 9 business days following dispatch.

How do I track my order status?

Automatic email updates are dispatched to the email address provided at checkout during key fulfillment stages, including order dispatch, arrival at regional logistics Hubs, and local final-mile delivery.

What happens if my package exceeds the estimated delivery timeframe?

If your consignment does not arrive within the expected timeframe, please reach out to control@shadeandcord.com. We will initiate a formal trace with the carrier and, based on the investigation outcome, arrange either a replacement shipment or a full monetary refund.

3. Returns, Cancellations & Refunds

What is your return policy under European consumer regulations?
In accordance with European Union consumer legislation, customers located within the European Economic Area possess a statutory Right of Withdrawal. You may cancel and return your purchase without providing a reason within 14 days from the date of physical receipt of the items.

How do I exercise my 14-day Right of Withdrawal?

To initiate a statutory return, please contact our support team at control@shadeandcord.com within 14 days of receiving your order. Our team will provide instructions regarding return procedures and eligible return addresses. Returned items must be unused, in their original condition, and packed in complete original packaging.

What should I do if my item arrives damaged or defective?

If an item arrives damaged or defective, there is no need to send the damaged article back. Please email control@shadeandcord.com within 14 days of delivery with photographic evidence showing the issue along with your order number. Upon review and verification, we will issue a replacement or process a full refund.

When and how will my refund be issued?

Approved refunds are processed back to the original payment method used during checkout within 14 days of request approval or item receipt verification.

4. Merchant & Corporate Information

Address: 2901 Kennedy Rd Unit A, Scarborough, ON M1V 1S8, Canada

Phone: +1 4163218828

Email: control@shadeandcord.com