This Return and Refund Policy governs the purchase and return of products ordered through www.shadeandcord.com (operated by Shadeandcord). We are committed to maintaining fair, transparent, and legally compliant standards for all our customers across Europe and internationally.

  1. Order Processing, Shipping & Delivery Timelines

Dispatch Location & Processing: All orders are dispatched from our warehouse facility in Canada. Order processing and handling require 1 to 3 business days prior to dispatch.

Carrier Partners & Express Shipping: We partner with premier global express carriers, including DHL, FedEx, and UPS (Priority Service). Standard estimated delivery timelines range between 5 and 9 business days following dispatch.

Automated Order Tracking: Customers will receive automated email notifications updating them on critical logistics milestones, including order dispatch, transit updates, arrival at carrier transit hubs, and local delivery arrangements. Notifications are sent automatically to the email address supplied at checkout.

Transit Delays & Enquiries: If an order exceeds standard shipping timeframes without delivery updates, please contact customer support at control@shadeandcord.com. We will initiate an official carrier trace and investigation. Following confirmation of transit loss or prolonged carrier delay, we will issue a replacement or a full refund based on the specific circumstances of the shipment.

  1. Statutory Right of Withdrawal (14-Day Cooling-Off Period)

In full compliance with European Union and United Kingdom consumer rights regulations, European consumers have the statutory right to withdraw from their purchase contract within 14 calendar days without providing any reason.

Cooling-Off Period: The withdrawal period expires 14 days after the day on which the customer, or a designated third party (other than the carrier), acquires physical possession of the ordered items.

Exercising Withdrawal Rights: To exercise this right, customers must notify us of their decision to withdraw via a clear written statement sent by email to control@shadeandcord.com prior to the expiry of the 14-day window.

Return Address: All physical returns dispatched under the statutory withdrawal right must be shipped to our designated European return location:

2901 Kennedy Rd Unit A, Scarborough, ON M1V 1S8, Canada

  1. Damaged, Defective, or Incorrect Goods

We maintain internal quality control measures to ensure products meet expected specifications prior to dispatch. However, if an item arrives damaged or defective, please notify us immediately.

Reporting Procedure: Contact customer support at control@shadeandcord.com within 14 days of receipt, including your order number and photographic evidence clearly showing the defect or transit damage.

Simplified Resolution Process: Physical return of damaged or defective items is generally not required. Upon review and verification of the photographic evidence provided, we will arrange for either a replacement item to be dispatched or a full refund issued to the original payment method.

  1. Refund Processing & Payment Methods

When a refund is approved (whether following a withdrawal, transit resolution, or damaged item claim), funds will be returned via the original method of payment used at checkout.

Accepted Payment Methods: We process transactions and refunds securely across major global payment channels, including:

Credit and Debit Cards: Visa, Mastercard, American Express

Digital Wallets: Apple Pay, Google Pay

Processing Timelines: Refunds are submitted to your card issuer or digital wallet provider promptly upon approval. Actual reflection of funds on your statement typically requires 3 to 10 business days, depending on the issuing financial institution’s processing procedures.

  1. Customer Support Contact Information
    For any questions regarding order status, logistics tracking, returns, or refund processing, please reach out to our dedicated support team:

Official Contact Email: control@shadeandcord.com

Business Address: 2901 Kennedy Rd Unit A, Scarborough, ON M1V 1S8, Canada

Telephone Support: +1 4163218828