1. Overview and Scope

This Shipping Policy outlines the terms and procedures governing the dispatch and delivery of home lighting accessory orders placed through www.shadeandcord.com. By placing an order with Shadeandcord, you agree to adhere to the fulfillment terms set forth herein.

  1. Dispatch and Fulfillment Location

All orders are meticulously handled and dispatched directly from our operational facility located in Canada:

Dispatch Address:

2901 Kennedy Rd Unit A, Scarborough, ON M1V 1S8, Canada

  1. Shipping Partners and Delivery Destinations

Shadeandcord proudly serves customers throughout Europe. To ensure reliable transit across international borders, we partner with premier international logistics providers, including DHL, FedEx, and UPS Priority services.

  1. Order Processing Time

Processing Period: Standard order processing and preparation require 1 to 3 business days following payment confirmation. Orders are not processed on weekends or statutory holidays.

Notification: Once your order is prepared and handed over to our logistics partners, automated tracking updates and dispatch notifications are dispatched directly to the email address provided during checkout. These notifications track key transit milestones, including initial dispatch, transit hub arrivals, and local final-mile delivery.

  1. Estimated Delivery Timelines

Standard Delivery Window: Estimated delivery to destinations within Europe is typically completed within 5 to 9 business days following dispatch, depending on the destination country and local customs clearance procedures.

Transit Variables: While our logistics partners maintain high punctuality standards, delivery timeframes are estimates and may occasionally be influenced by external factors such as customs inspections, carrier volume surges, or regional operational delays.

  1. Duties, Taxes, and Customs (Delivered Duty Paid – DDP)

All shipments destined for Europe are dispatched on a Delivered Duty Paid (DDP) basis. The purchase price displayed at checkout includes applicable import duties and destination value-added taxes (VAT) where mandated, ensuring that shipments clear customs smoothly without unexpected additional fees upon arrival at your designated delivery address.

  1. Delayed or Delayed Transit Investigations

Should a shipment exceed the standard estimated delivery window without tracking updates or arrival, Shadeandcord will actively coordinate with the respective carrier (DHL, FedEx, or UPS) to initiate a formal tracer and investigation.

Depending on the findings of the carrier investigation and actual transit circumstances, resolutions may include a comprehensive replacement dispatch or a full refund issued to the original payment method.

  1. Delivery Verification and Risk of Loss

Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier, provided that shipments are protected under our carrier investigation protocols for delayed transit as detailed in Section 7. Customers are advised to ensure that the delivery address provided during checkout is accurate and accessible.

  1. Customer Support and Inquiries

For any questions regarding your shipment, tracking status, or order dispatch details, please contact our support team:

Email: control@shadeandcord.com

Phone:+1 4163218828